First we want you to know right up front that no
reel-to-reel tapes have ever been lost in transit to us or from us.
Also, after we digitize your reel-to-reels for the first time we keep
a digital copy of your reels on hard drives here for 90 days. This
means if something was to happen on the return trip or you needed
additional copies, we could simply pull up our back-up files and
remake your CDs.
Also, when you fill out your order form we receive
an electronic copy right away in our email. So we know who is sending
what. If something doesn't arrive in a timely manner we investigate.
Safe Shipping Tips
We understand sending your irreplaceable reel-to-reel tapes to us for
transfer can be a scary task. With a few steps of caution your
reel-to-reel tapes can arrive just as safely as driving them across
town. In over 16 years of doing mail order business we have never had
a clients reel-to-reel tapes lost or damaged in the mail. The purpose
of this information is to share with you what we have learned over the
years. These are not just our opinions.